Effective Date: 28/07/2026
At The Laurels Rushden (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or make a booking with us.
By using our website, you agree to the terms of this Privacy Policy.
Who We Are
The Laurels Rushden provides self-catering holiday accommodation in Rushden, Northamptonshire.
If you have any questions regarding this Privacy Policy or how we use your personal information, please contact us using the details on our Contact page.
Information We Collect
We may collect the following information when you use our website or contact us:
- Name
- Email address
- Telephone number
- Postal address (where required)
- Booking details
- Number of guests
- Arrival and departure dates
- Payment information (processed securely by our payment provider)
- Messages or enquiries you send to us
- IP address
- Browser type and device information
- Website usage data collected through cookies
How We Use Your Information
We use your information to:
- Process and manage your booking
- Respond to enquiries
- Communicate before, during and after your stay
- Verify bookings and prevent fraud
- Improve our website and services
- Comply with legal and regulatory obligations
- Send booking confirmations and important updates
- Respond to customer service requests
If you have opted in, we may also send occasional promotional emails about special offers or updates. You may unsubscribe at any time.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data because:
- It is necessary to fulfil your booking contract.
- We have a legitimate business interest in providing customer support and improving our services.
- We are legally required to retain certain records.
- You have provided consent where required, such as for marketing communications.
Payment Information
Online payments are processed securely through trusted third-party payment providers.
We do not store or have access to your full payment card details.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website.
Cookies may be used to:
- Remember your preferences
- Improve website performance
- Analyse visitor statistics
- Enhance website functionality
You can manage or disable cookies through your web browser settings.
Analytics
We may use website analytics tools, such as Google Analytics, to understand how visitors interact with our website.
These tools collect anonymous information including:
- Pages visited
- Time spent on the website
- Device type
- Browser information
- Approximate location
This information helps us improve the user experience.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only where necessary with trusted third parties, including:
- Payment processors
- Booking software providers
- Website hosting providers
- IT support providers
- Professional advisers
- Government or law enforcement authorities where legally required
All third parties are expected to protect your information in accordance with applicable data protection laws.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
While no method of transmitting information over the internet is completely secure, we use recognised security measures to help safeguard your data.
Data Retention
We retain personal information only for as long as necessary to:
- Manage your booking
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data where applicable
- Restrict or object to certain processing
- Request transfer of your personal data
- Withdraw consent where processing relies on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us.
Third-Party Websites
Our website may contain links to third-party websites, including booking platforms and local attractions.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business practices.
Any updates will be published on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.
We will do our best to respond promptly to your enquiry.